RETURN POLICY

Be Pretty Store is dedicated to helping your specialized needs. If these needs are not completely satisfied with purchases made on beprettystore.com for any reason, please refer to our return, refund, and exchange policies below for online and in-store purchases. Products must be returned unopened, or in the case of an allergic reaction, gently used.

 

BEPRETTYSTORE.COM RETURNS

Beprettystore.com purchases can be returned online or in-store within 30 days of purchase date, unopened, and with an order confirmation receipt. Shipping & handling charges are not refunded or provided for returns. There are two easy ways to make your online return:

  1. Fill out a “Contact Us” form with your name, order confirmation number, and reason for return.  We will then respond to the request within 24-48 hours by providing you with a Returned Merchandise Authorization (RMA) number once the return is approved.  Place unopened product(s) in a package/box with order confirmation receipt, email with RMA number and ship item(s) back to our address below.
  2. In-store with order confirmation

Address:

10574 Bechler River Ave

Fountain Valley, CA 92708

 

All returns are refunded on a store credit basis. If purchases are returned by mail, online credit will be issued at the time the returned item(s) are received. If purchases are returned in-store, a store credit gift card will be issued. For information on how to redeem store credit, please contact customer service.

 

Returns past 30 days of purchase date are not eligible for refund of store credit. Be Pretty Store is subject to refuse a return at any time.

 

BE PRETTY STORE IN-STORE PURCHASES

Be Pretty Store purchases can be returned in-store or by mail, unopened, and within 30 days of purchase. Receipt of purchase must be shown at the time of the return. If item(s) are being returned by mail, Be Pretty Store does not provide return shipping & handling. There are two easy ways to make your in-store return:

  1. In-store with receipt
  2. Fill out a “Contact Us” form with your name, purchase order # (shown at PO#: XXXXX on receipt), and reason for return. Place unopened product(s) in a package/box wand ship item(s) back to our address below.  

 

Address:

18611 Brookhurst Street

Fountain Valley, CA 92708

 

INTERNATIONAL RETURNS:

Please contact customer service for instructions on how to return international orders.

 

EXCHANGES

Exchanges are allowed subject to certain circumstances. Exchanges are made only when items are unopened and unused. To request an exchange, contact customer service for more information.

 

* Customers of Be Pretty Store’s in-store FiveStars reward system will have points deducted from their account at the time of a return to ensure that points are correctly allocated.